Dear all...
Thank you for arriving on this page, it shows me that you wish to understand and take responsibility for your bookings and cancellations.
I get it, sometimes life takes us in directions we don't expect. So the question is, how can we find a balance that allows flexibility and freedom for you, with security and consistency for the House of Zoukies?
I love and respect boundaries and individual freedom, as well as clarity and structure. I recognise and enjoy that my position is both friend and teacher for many of you. And I love and respect my time, my work, my capacity to support myself in this job and the quality of service I experience myself deliver. With this in both mind and heart, the following policies are effective from: 25/09/2021.
Cancellation Policies
CANCELLATION OF PRIVATE CLASSES WITHIN 24 HOURS WILL BE CHARGED THE FULL FEES​
CANCELLATION OF GROUP CLASSES WITHIN 24 HOURS WILL BE CHARGED THE FULL FEES
CANCELLATION OF SINGLE-DAY EVENTS WITHIN 7 DAYS WILL BE CHARGED THE FULL FEES​
CANCELLATION OF TWO DAY EVENTS WITHIN 14 DAYS WILL BE CHARGED THE FULL FEES
CANCELLATION OF MORE THAN TWO DAY EVENTS WITHIN 30 DAYS WILL BE CHARGED THE FULL FEES
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(For all of the above policies, this includes: feeling tired, sick, accident and injury, quarantine, working late, missed transportation or having a change in personal circumstance. If you are concerned about the possible need to cancel your bookings, please secure yourself with your own private health or event insurance. Cancellation requests must be in writing, not as part of a voice message.)
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For anything outside of these policies, a CREDIT NOTE can be applied for the full ticket price minus website and card processing fees. There are strictly no refunds for any classes, events or retreats unless the conditions of the event change significantly from when the purchase was made.
Memberships
All our memberships have expirations dates or minimum terms. These expirations or minimum terms are stated on the purchasing page at the checkout. Please make sure you read the terms carefully and understand the minimum contract terms before making your payments.
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If the House of Zoukies is temporarily closed for holiday periods or other reasons, your memberships will be extended for the duration that the school is closed. However if you miss classes due to holidays or personal circumstances, these cannot be rearranged or refunded. Memberships can be temporarily paused for 3-10 weeks if you are taking an extended vacation or for other personal reasons. However for they cannot be paused for shorter periods than 3 weeks. (For example if you have a work dinner and need to miss a class or you go on a short family holiday for 1-2 weeks).
Credit Notes
Credit notes are valid for 24 months from the date they are issued.
